SHIPPING INFORMATION

LAST POETS SHIPS EVERYWHERE IN THE WORLD, AND WE USUALLY PROCESS AND DISPATCH ORDERS WITHIN 1-2 BUSINESS DAYS OF RECEIPT OF YOUR ORDER. YOU WILL RECEIVE AN EMAIL INCLUDING THE LINK TO TRACK YOUR PARCEL SHORTLY AFTER WE ARRANGE YOUR SHIPMENT. PLEASE NOTE THAT DURING PROMOTIONAL OFFERS AND SEASONAL SALE, THE DISPATCH PROCESS CAN TAKE UP TO 3-4 BUSINESS DAYS.

NON-EU CUSTOMERS SHIPPING INFORMATION

OUR SHIPMENTS ARE DAP (DELIVERY AT PLACE), WHICH MEANS THAT THE RECIPIENT OF THE SHIPMENT MUST TAKE CHARGE OF ANY EVENTUAL IMPORT DUTIES AND TAXES BEFORE OR AFTER RECEIVING THE INTERNATIONAL ORDER(S). IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND CANNOT TELL YOU WHAT THE COST WOULD BE, AS CUSTOMS POLICIES VARY FROM COUNTRY TO COUNTRY. IT MAY BE A GOOD IDEA TO CONTACT YOUR LOCAL CUSTOMS OFFICE BEFORE YOU ORDER, SO YOU ARE NOT SURPRISED BY CHARGES YOU WERE NOT EXPECTING. PLEASE NOTE THAT CUSTOMERS TAKE FULL LIABILITY FOR ANY EVENTUAL CUSTOMS CHARGES EVEN IF THEY REFUSE TO ACCEPT A PARCEL DUE TO HIGH IMPORT DUTIES OR TAXES. AMERICAN CUSTOMERS: ORDER UNDER 800$ CAN BE IMPORTED FREE OF ANY IMPORT DUTIES. AUSTRALIAN CUSTOMERS: ORDER UNDER 1000AU$ CAN BE IMPORTED FREE OF ANY IMPORT DUTIES.

RETURN INFORMATION

WE HOPE YOU LOVE EVERYTHING THAT YOU ORDER FROM US, BUT DON’T WORRY IF SOMETHING ISN’T QUITE RIGHT. YOU HAVE 14 DAYS UPON RECEIPT OF YOUR ORDER TO RETURN YOUR ITEM(S), OR TO EXCHANGE THEM FOR A DIFFERENT SIZE OF THE SAME ITEM(S). ONCE YOU OPEN YOUR RETURN OR EXCHANGE REQUEST, YOU HAVE 15 DAYS FROM WHEN YOU SUBMIT YOUR REQUEST TO SEND YOUR ITEM(S) BACK TO US. PLEASE NOTE THAT ALL RETURNED ITEMS MUST BE UNWORN, UNWASHED, COMPLETE WITH ORIGINAL TAGS AND/OR PACKAGING. ITEMS RETURNED IN NON-RESALABLE CONDITIONS, WON’T BE ELIGIBLE FOR REFUND, AND WE WILL NEED TO SEND THEM BACK TO YOU.

THE CUSTOMER IS RESPONSIBLE FOR PAYING THE SHIPPING CHARGES FOR ANY GOODS RETURNED. WE STRONGLY ADVISE USING A COURIER WHO OFFERS A TRACKING SERVICE.

RETURN ADDRESS: 
LAST POETS SRL , VIA PONTE ALLE MOSSE, 61 - 50144, FLORENCE- ITALY 

RETURN IMPORT DUTIES

WHEN RETURNING ITEMS FROM OUTSIDE THE EU, YOU MAY INCUR IMPORT DUTIES. THEY ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY, AND CUSTOMERS MUST TAKE CHARGE OF THEM. PLEASE NOTE THAT WE WILL DEDUCT ANY EVENTUAL IMPORT DUTIES RELATED TO YOUR RETURN FROM YOUR REFUND.

EXCHANGING YOUR ITEM

YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO FOLLOW THE BELOW STEPS:

1. SEND AN EMAIL TO INFO@LASTPOETS.NET TO RECEIVE THE RETURN INSTRUCTIONS AND THE PROFORMA INVOICE(S) OR DOCUMENTS AS NEEDED STATING YOUR ORDER CONFIRMATION NUMBER. OUR CUSTOMER CARE TEAM MIGHT ENQUIRE ABOUT THE REASON OF THE EXCHANGE IN ORDER TO IMPROVE OUR SERVICE. 
2. THE TEAM WILL CHECK THE AVAILABILITY OF THE REQUESTED ITEM TO EXCHANGE.
3. THE TEAM WILL SEND YOU AN EXCHANGE AUTHORIZATION FORM TO FILL AND CHECK IF THE PRODUCT IS AVAILABLE AND THE VALUE IS THE SAME AS THE PRODUCT INITIALLY PURCHASED OR YOU NEED TO PAY ANY ADDITIONAL FEES
4. IN CASE OF EXCHANGE, YOU NEED TO SEND THE PARCEL BACK TO:

LAST POETS SRL
VIA PONTE ALLE MOSSE, 61 - 50144,
FLORENCE, ITALY. 

MAKE SURE TO COMMUNICATE THE TRACKING NUMBER TO THE CUSTOMER CARE TEAM. 
5. ANY SHIPPING OR DUTY FEES ARE COVERED BY YOU.
6. WHEN THE ITEM IS DELIVERED BACK TO LAST POETS, THE CUSTOMER CARE TEAM WILL INFORM YOU.
7. THE TEAM WILL CHECK THE PRODUCT CONDITIONS AND IF THE RETURN MEETS ALL THE CRITERIA REQUESTED, THE NEW EXCHANGED PRODUCT WILL BE SHIPPED BACK TO YOU.
8. ADDITIONAL SHIPPING FEES MIGHT APPLY WHEN SENDING BACK THE EXCHANGED NEW PIECE.

RETURNING YOUR PURCHASE

YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO FOLLOW THE BELOW STEPS:

1. SEND AN EMAIL TO INFO@LASTPOETS.NET  TO RECEIVE THE RETURN INSTRUCTIONS AND THE PROFORMA INVOICE(S) OR DOCUMENTS AS NEEDED STATING YOUR ORDER CONFIRMATION NUMBER. OUR CUSTOMER CARE TEAM MIGHT ENQUIRE ABOUT THE REASON OF THE RETURN IN ORDER TO IMPROVE OUR SERVICE. 
2. THE TEAM WILL EVALUATE THE REQUEST AND ADVISE ON HOW TO PROCEED.
3. THE TEAM WILL SEND YOU A RETURN AUTHORIZATION FORM TO FILL AND YOUR REQUEST WILL BE EVALUATED.
4. ONCE THE RETURN IS APPROVED, YOU NEED TO SEND THE PARCEL BACK TO:

LAST POETS SRL
VIA PONTE ALLE MOSSE, 61 - 50144,
FLORENCE, ITALY. 

MAKE SURE TO COMMUNICATE THE TRACKING NUMBER TO THE CUSTOMER CARE TEAM. 
5. WHEN THE ITEM IS DELIVERED BACK AT LAST POETS, THE CUSTOMER CARE TEAM WILL INFORM YOU.
6. THE TEAM WILL CHECK THE PRODUCT CONDITIONS AND IF THE RETURN MEETS ALL THE CRITERIA REQUESTED A PRODUCT REFUND COST WILL BE ISSUED.

EXCHANGS AND RETURNS

ONCE YOU HAVE RECEIVED THE SHIPMENT, MAKE SURE TO LET US KNOW STRAIGHT AWAY IN CASE YOU WOULD LIKE TO EXCHANGE OR RETURN THE PRODUCT(S) BY SENDING AN EMAIL TO ECOMMERCE@WAITANDSEE.IT STATING THE REASON OF THE RETURN ALONG WITH THE ORDER NUMBER.

ONCE THE CUSTOMER TEAM PROVIDES YOU WITH ALL THE INFORMATION AND STEPS, YOU HAVE 14 DAYS FORM THE ORDER DELIVERY TO SEND THE PURCHASE BACK TO:

LAST POETS SRL
VIA PONTE ALLE MOSSE, 61 - 50144,
FLORENCE- ITALY. 

ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITIONS WITH ALL LAST POETS TAGS, GARMENTS TAGS AND THE SECURITY RED SEAL ATTACHED. 
RETURNED ITEMS THAT DO NOT MEET OUR POLICY WILL BE SENT BACK TO THE ORIGINAL ADDRESS. 
PLEASE MAKE SURE TO COMMUNICATE THE TRACKING NUMBER SO WE CAN TRACE THE PACKAGE AS WELL. 
SHIPPING RETURN FEES ARE NOT COVERED BY LAST POETS UNLESS THE ITEMS SENT WERE THE WRONG SIZE, COLOUR REQUESTED OR MODEL. 

WHAT ARE THE ITEMS MARKED AS NOT APPLICABLE FOR RETURN?

ALL ITEMS THAT ARE RETURNED WITHIN A PERIOD THAT EXCEED THE 14-DAY WINDOW. 
ITEMS WITH REMOVED LAST POETS TAGS, THE TAGS OF THE BRANDS AS WELL AS THE RED SEAL. 
HOSIERY, SWIMWEAR AND UNDERWEAR CANNOT BE RETURNED OR EXCHANGED TO DUE TO HYGIENIC RESTRICTIONS.
ITEMS THAT ARE WORN, USED OR DAMAGED.

RETURNS AND REFUNDS

ONCE YOUR RETURNS ARE RECEIVED AND APPROVED, YOU WILL RECEIVE A REFUND OF HE AMOUNT OF THE PRODUCTS YOU HAVE ORDERED.
THE SHIPPING COST IS NOT REFUNDED UNLESS THE ITEM THAT WAS SENT WAS THE WRONG MODEL, COLOUR, OR SIZE.
THE RETURN SHIPPING COST IS PAID BY THE CUSTOMERS UNLESS ITEM THAT WAS SENT WAS THE WRONG MODEL, COLOUR, OR SIZE.
IF YOUR ORDER HAS BEEN SENT TO A DESTINATION WITHIN THE EU, ALL SALES TAXES WILL BE REFUNDED.
OUTSIDE THE EU, CUSTOMS DUTY FEES AND SALES TAXES ARE NON-REFUNDABLE. 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

YOUR REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED TO PLACE THE ORDER.
SHIPPING IS NOT REFUNDED UNLESS YOU WERE SENT A WRONG ORDER.
OUTSIDE THE EU, CUSTOMS AND SHIPPING DUTY FEES AND SALES TAXES ARE NON-REFUNDABLE.
PLEASE NOTE THAT IT CAN TAKE UP TO 14 BUSINESS DAYS FOR THE REFUND TO APPEAR IN YOUR ACCOUNT